ABOUT

Razorpay is India’s leading fintech company that provides a suite of products for Indian businesses and startups. As a Product Designer within the lending business unit, Razorpay Capital, I worked on digitizing the previously offline document sharing part of the user’s sign-up journey for our flagship product, Corporate Credit Card.

DURATION

~1 month

November 2021

CONTRIBUTION

User & stakeholder research, concepualisation, interaction design, defining UI components

TEAM

1 Product Manager, 1 Designer (me), 2 Developers

OVERVIEW

Problem

To apply for a Credit Card, the user has to share 10+ documents via e-mail to the support team. This was:

• A point of high-friction for users
• Dependent on the team’s availability
• Leading to many drop-offs

Solution

An easy to understand, in-application upload flow that empowers the user with all the information they need to successfully share documents and get their card swiftly

CONTEXT

About Corporate Credit Card

The Corporate Credit Card is one of the only solutions in the Indian market for business owners to meet their business-related expenses. It helps with:

<aside> 💰 Optimising cash-flow with an interest-free credit period

</aside>

<aside> 🚀 Automating online subscription based transactions

</aside>

<aside> 🗂️ Maintaing business expenses separate from personal expenses

</aside>